Frequently Asked Questions (FAQ)
Where do you ship to?
We ship from Singapore to:
- Singapore
- Malaysia
- Selected Southeast Asian countries
If your country is not available at checkout, feel free to contact us and we’ll try our best to assist.
How much is shipping?
Shipping fees are calculated at checkout based on your location and order weight.
We offer free shipping for:
Singapore orders above SGD $75
Malaysia orders above RM250
How long will my order take to arrive?
Estimated delivery times:
- Singapore: 3-5 business days
- Malaysia: 5-10 business days
- Selected Southeast Asian countries: 7-14 business days
Please note that delivery times may vary during peak seasons or due to customs delays.
Do you offer returns or refunds?
No, we do not offer returns or refunds due to hygiene reasons and the nature of baby products.
However, we do offer exchanges for damaged, defective, or incorrect items.
What if I received a damaged or wrong item?
We’re so sorry if that happens. Please contact us within 7 days of receiving your order at info@boomibaby.com with your order
details and photos. We’ll help resolve it as quickly as possible.
Can I change my order after placing it?
We process orders quickly, so changes may not always be possible.
If you need to make changes, please contact us immediately after placing your order.
How do I track my order?
Once your order has been shipped, you will receive an email with your tracking details so you can follow
your parcel’s journey.
Are your products safe for babies?
Yes. Boomi products are designed with safety, durability, and ease of use in mind, using baby-friendly materials suitable for everyday feeding needs..