Returns, Refunds and Exchange Policy

EXCHANGE POLICY

At Boomi, we take great care in ensuring every product meets high quality standards before it reaches you. As our products are hygiene-sensitive and intended for babies and young children, we do not accept returns or offer refunds.

However, we do allow exchanges under specific conditions outlined below.

NO RETURNS & NO REFUNDS

For hygiene and safety reasons, all purchases are **final sale**. We do not offer returns or refunds once an order has been confirmed and dispatched.

Please ensure you review your order carefully before completing your purchase.

EXCHANGE ELIGIBILITY

We only offer exchanges under the following circumstances:

You received a defective or damaged item
You received the wrong product (different from what you ordered)
The item is unused, unopened, and in original packaging.

To be eligible for an exchange, you must notify us within 7 days of receiving your order.

NON-EXCHANGEABLE ITEMS

We are unable to process exchanges for:

Used or opened items
Items not in original packaging
Change of mind or personal preference
Items purchased during clearance or promotional final-sale campaigns (if applicable)

HOW TO REQUEST AN EXCHANGE

To request an exchange, please contact us at info@boomibaby.com with the following details:

Order number
Description of the issue
Photo or video evidence of the product condition
Your preferred replacement item (if applicable)

Once your request is reviewed and approved, we will provide instructions for returning the item.

EXCHANGE PROCESS

Once we receive and inspect the returned item, we will:

Send out a replacement item if stock is available, or
Offer an alternative product of equal value if the original item is unavailable

All exchanges are subject to product availability.

SHIPPING FOR EXCHANGES

If the exchange is due to a defective, damaged, or incorrect item, Boomi will cover the return and reshipment costs.
For all approved exchanges, customers may be required to assist with basic return shipping instructions depending on location.

IMPORTANT NOTES

Items must be returned in their original condition for exchange approval.
We reserve the right to reject any exchange request that does not meet the above conditions.
Boomi is not responsible for damage or loss of items during return transit.